Frequently Asked Questions

Q: What’s included in our Bend Letter Lights Rental?

Bend Letter Lights wants to make your event sparkle! Our marquee rental includes the phrases of your choice, delivery, setup, and breakdown. You will work with our team to coordinate your event logistics and receive your custom quote.

Q: Can your letters be placed outdoors?

Yes, our letters may be placed on stable ground outdoors unless wind or severe rain or snow prevent it. It is important to communicate your preferred location when booking so we may bring appropriate supplies.

Q: Are the letters weatherproof?

The letters are pretty hardy for most conditions. However, strong winds, heavy rain and snow can interfere with outdoor use. Unfortunately, Bend Letter Lights cannot control or predict the weather. It is the renting customer’s responsibility to have an indoor back up plan. Refunds will not be given for any weather related issues if there is no indoor back up plan. Please communicate concerns regarding your outdoor venue and time of the year.

Q: Do you deliver them to the event?

Yes, we deliver and set up most all events, so there is little to no stress for you!

Q: How much does it cost to rent the letters?

We charge a flat $50 per letter, symbol or number. The charge typically covers the length of the events. If you are in need of extended hours or days, just ask!

Q: How BIG are the letters?

All our letters, numbers and symbols stand 3 feet tall.

Our numbers and letters (A- Z) are 3 feet tall x 2 feet wide* x .5 feet deep. *Width exceptions include letters: I, M and W.

Our symbols (♥ & # and ring) are all 3 feet tall and .5 feet deep.

The width of the symbols varies on shape but are overall between 1.5 feet - 3 feet wide.

Q: What is a topper and what toppers do you have available?

A topper is a small phrase that is connected as one unit. Toppers typically sit on top of or in front of a display. These are the toppers we currently have available:

MR & MRS

THE

Q: How BIG are the Toppers?

The toppers are 1 foot tall.

Q: How much is a Topper?

We charge $50-100 per topper.

THE: $50

MR & MRS: $100

Q: What symbols do you have?

Our inventory is ever growing, but we currently have the following symbols available: ♥ (Heart), & (Ampersand), # (Hashtag), ? Question mark, Ring (Solitaire engagement style)

Q: What color of bulbs come with the marquee rental?

All of our marquee products come with a classic clear 10W bulb.

Q: Where can I display my letters?

Our letters are made for indoor and outdoor use (weather permitting). If weather may be an issue on the day of your event, we are always happy to help you brainstorm a backup display plan.

Q: Can your letters be placed on a ledge, fence, etc.?

No, they cannot. Our letters are very stable, but the risk and liability of a letter falling prevents us from doing this set up safely.

Q: Can the marquee phrases be stacked on top of each other?

Yes! Our marquees can be stacked so you can display phrases on two levels. A specific rack is used and required for this type of display. Please let us know if this is something you desire for your event, an additional fee is added for this service. Stacking is limited to two levels at this time.

Q: Am I able to set up my marquee letter phrase at the front of my table for a wedding reception?

Yes, we can put your display in front of a head table. The standard table height is 32” tall and all of our

inventory is 36” tall so the letters will be slightly taller than the height of the table.

Q: Do your letters require power?

Yes, our letters connect to each other and then an extension cord using a standard 110v plug.

Q: What kind of power is needed for my display?

A standard power outlet is required. 10 plus letters require 2 standard power outlets on separate circuits. Bend Letter Lights is not responsible for lack of power source, insufficient, broken or damaged power sources provided by the location/venue. Power must be tested by the renting customer and/or the venue prior to use. Please do your research ahead of time in locating power sources before booking.

Q: Do you provide appropriate extension cords and equipment for my display?

We will provide extension cords up to 150 feet. We will also provide extra bulbs, tape to adhere the .extension cord and any of the needed racks.

Q: If my venue is outdoors with no power access, can I still rent the marquees?

Yes. You can rent a display and choose to not plug them into a power source (usually best for daytime events). Or you can provide or rent a generator to supply the power for your set up. It is the renting customer’s responsibility to supply a generator and Bend Letter Lights holds no responsibility for generator failure. You must notify Bend Letter Lights if you intend to use a generator for your power source.

Q: Can you provide a generator?

If you are unable to supply or rent a generator on your own, please reach out and we may be able to rent you one.

Q: Why do you charge a setup fee?

We charge a setup fee to cover the time required to prepare each letter, to prepare for delivery, and two round trips to your location (once for setup and once for pickup).

Q: Can I pick up letters and set up on my own?

No, not at this time.

Q: Can letters be moved during my rental?

Letters cannot be moved after our team has set them up for a variety of safety reasons and equipment protection. If for some reason they need to be moved during an event, please contact Bend Letter Lights ASAP. If you have a unique need, please reach out.

Q: Can I decorate the letters?

Yes! We love the add ons that make the displays shine! If you intend to use a balloon arch or florals of any kind that require attaching to the display, this must be approved by Bend Letter Lights ahead of time. If you need any help located a balloon specialist, please reach out, we have several amazingly talented artists locally.

Q: Do you do balloons?

No, we do not do balloons at this time.

Q: Do you have colored bulbs?

Yes, each rental comes standard with clear bulbs, but we can offer additional colors if requested.

Q: Do colored bulbs cost more?

Yes, they do. Colored bulbs are an additional $20.00 fee per letter.

Q: What colored bulbs do you have?

We can get a large variety of colors. However, we have limited quantities of each color. So please reach out in advance in you intend to rent with colored bulbs. We can try to customize to your desire!

Q: What if a bulb doesn’t work?

Don’t fret! We always provide and leave extra bulbs for any unforeseen outage.

Q: What is your cancellation policy?

A 50% deposit is due upon booking and the remaining is due 3 days prior to the events. We require a 72 hour cancellation notice for a full refund.

Q: How much time in advance should I place my order?

ABook as early as possible to ensure letter availability. Also, if you want something custom that we do not have, if we have enough time, we could potentially order what you want.

Q: How do I reserve letters for my event?

Contact the Bend Letter Light team to determine letter availability. Your letters will be booked once your full deposit is paid.

Q: What’s the best way to contact you?

You can email, call, text or DM us on Instagram or Facebook

Q: Can I tag Bend Letter Lights on my event pictures on Instagram and/or Facebook?

Yes! Please do! We love to see the visions come to life!